| What it is | A product line of AI tools inside a CRM: conversation, voice, reviews, content, workflow and more. | One agent on your website, trained on your fleet, your locations and your rate structure. |
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| Where it lives | In your HighLevel account, working across channels and the pipeline. | On your own domain, in the chat surface on the site, where a renter is already looking at the vehicle. |
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| Training data | Configured by you, with a knowledge base product available in the line up. | Built by us during onboarding from your fleet classes, locations, terms and rate structure, and kept current with the site. |
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| Billing | Pay per use with no monthly AI subscription fee, or two monthly AI tiers priced per enabled location. HighLevel states pricing and model availability may change. | Included in the monthly fee on the second and third plans, with AI usage billed on top on the second plan. |
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| Booking behaviour | Depends how you configure it. | Never quotes a rate, never confirms a reservation, never advises on insurance or licensing. It qualifies and hands over. |
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| After hours cover | Yes, across the channels you enable. | Yes, on the site, which is where most evening trip planning happens. |
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| Handover | Into your own HighLevel pipeline and conversations. | Into whatever CRM you use, including HighLevel, by API, Zapier or Make. |
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| Who configures it | You, or your agency. | Us, during the build, and we keep it aligned as the fleet changes. |
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| Rebilling to clients | Agencies can rebill supported usage based AI costs to their clients and add margin. | Not applicable. This is a service for the fleet owner, not an agency reseller product. |
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| Site content it depends on | Whatever knowledge you load into it. | The same pages a renter reads, so the agent and the site cannot contradict each other. |
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| Cost predictability | Varies with conversation volume, minutes and words used. | Flat on the monthly plan, with AI usage the only variable on the middle tier. |
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| Ownership | Configuration lives in your HighLevel account. | The site and its content are yours. The agent is part of the managed service while your plan runs. |
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